Your application must describe your qualifications as they relate to:
Provides support to individuals and groups as required at emergency reception centres and other locations related to intake. Assists in responding to street emergencies by calling in the situation. Assists with service delivery of the Streets to Homes walk-in program related to initial intake information. Assists and/or participates in conducting research activities. 
Liaises with staff from other programs and community agencies (e.g., hospitals, social workers, doctors, courts, immigration, shelters, drop-ins, health clinics, legal programs, other City Programs, etc) to provide program information or in advocating for transfers/placements of clients. Develops and nurtures neighbourhood connections and recognition within catchment area served using community development principles. Responds to inquiries from the general public, business operators and street involved persons as encountered on the street requesting a services response and/or forwards to the Street Outreach Counsellor. Participates on internal committees such as Joint Health & Safety Committee. Compiles, maintains and retrieves records and submits activity data. Accompanies clients to medical, service and/or housing appointments. Maintains current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population. 
Responds to initial conflict situations by listening, providing problem solving and support. Ensures safety and well being of clients accessing the program. Participates in recording information in the development of client profiles and service needs by inputting data. Ensures service delivery to the client by documenting information/observations/impressions that may impact on a client's case plan. 
Engages in active listening and problem solving around client's difficulties and/or recommends appropriate resources to address client needs. Identifies and executes referrals for services and supports to outside agencies, purchased services and City services informing involved staff of information required to assist individuals. Initiates case files by completing applications and required forms and transfers case files and ongoing case management to Street Outreach Counsellor or Supervisor, Social Assistance. Updates and revises intake files at each point of contact, ensuring availability of current information. Collects, documents and evaluates information to determine client's initial eligibility, including verifying client information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords, other Ministries and institutions. Assesses the situation and presents and implements short-term and long-term solutions, and documents outcomes. Responds to and investigates enquiries, complaints and emergency situations involving clients. 
Provides potential clients with orientation to the Streets to Homes program by describing services, policies and philosophy of the program. Conducts assessment/intake interviews with clients in a variety of locations: public (e.g., on the sidewalk, in public squares, parks and ravines, etc.), homeless and low-income service settings (e.g., hostels, drop-in centres, etc.) and institutional settings (e.g., hospitals, court houses, etc) and assess client's functional, income, employment and housing status to determine program eligibility. The primary functions associated with this position include: Please see Shift Work Schedule below for more information.Īs a Street Outreach Worker you will be responsible for assessing and addressing client needs as a member of a team in a client focused, holistic fashion. Shift Information: On an "as required basis", Shifts include days, afternoons, overnights and weekends. Hourly Rate and Wage Grade: $32.21 - $35.30, TPS426, Wage Grade 8. Job Type & Duration: Part-time, Ongoing. Work Location: SS&HA - STREETS TO HOMES OFFICE, 51 Lisgar Street, Toronto, M6J 0B9. Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs. Job Category: Community & Social Services. Please note Police Record Check (PRC) requirements for this position.
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